Terms of Service

Terms & Conditions
Welcome! By using our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully.

1. Definitions

Cooling-off Period: 14 days to cancel without providing a reason.
Consumer: An individual purchasing for personal, non-commercial use.
Distance Contract: An agreement formed remotely, such as online.
Durable Medium: A way to retain information unchanged (e.g., email).
Right of Withdrawal: The right to cancel within 14 days of receiving goods.

2. Applicability

These Terms apply to all purchases made on the website. By placing an order, you confirm your agreement. In the case of discrepancies, the version most favorable to the consumer applies.

3. Company Information

Business Name: NSCALE LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

Registration Number: 78777459

4. Our Offer

We commit to:

  • Accurate product descriptions and imagery

  • Transparent pricing, including tax and shipping

  • Availability as displayed, subject to change without notice

5. Order Process

  • A binding agreement forms once payment is confirmed.

  • You’ll receive an order confirmation via email.

  • All payments are processed securely.

  • We may cancel orders due to stock, fraud suspicion, or errors.

6. Right of Withdrawal

  • Notify us by email.

  • Return the item unused and in original packaging.

  • Refunds are issued within 14 days of receiving the return.

7. Returns & Refunds

  • Return shipping is the customer's responsibility (unless faulty).

  • Items must be in unused, original condition.

  • Refunds go to the original payment method.

8. Pricing

  • All prices are listed in USD.

  • Errors in pricing may be corrected without notice.

  • Buyers outside the U.S. are responsible for any customs duties or taxes.

9. Product Quality & Warranty

  • Products are quality-checked and match descriptions.

  • Covered for manufacturing defects (not misuse).

  • Issues must be reported within 14 days of delivery.

10. Shipping & Delivery

  • Orders ship to the address provided at checkout.

  • Standard delivery within 30 days unless otherwise stated.

  • You’ll be notified of delays; long delays may qualify for cancellation.

  • Substitutions may be offered for unavailable items.

11. Payments

  • Payment is due at checkout.

  • Accepted methods include major cards and PayPal.

  • Contact us for any billing issues.

12. Complaints & Support

  • Report issues within 7 days.

  • We aim to respond within 14 days.

  • Valid complaints may result in a refund, replacement, or repair.

13. Dispute Resolution

We aim to resolve disputes fairly. If needed, issues may be escalated to a recognized dispute resolution body or mediator.

14. Force Majeure

Aura Hold is not liable for delays or failures due to unforeseen events (e.g., natural disasters, strikes, technical failures).

15. Governing Law

These Terms are governed by U.S. law unless your local laws offer additional consumer protection.

16. Changes to Terms

We may update these Terms occasionally. The current version is always available on our website.